Haha, it all started off yesterday when one of the staff from Paradigm Mall replied the comment left in their Facebook page. It went viral when, well some people thought that the reply was rude and unacceptable. To me, it's just a sarcasm went wrong xD
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Well, in all seriousness, when you are in the front line and is dealing with customers personally, you just have to have that professionalism with you. No matter what, don't snap! Just smile and make sure the situation is under control.
In my previous line of work, I have to deal with a lot of people through the phone and not everyone is a happy chap, but a job is still a job and no matter what you still need to get it done with. Perhaps I have the upper hand since its always been my nature to be polite to people, haha.
Well, a lil' sense of humor is good to take the edge off sometimes but just keep your sarcasm and humor to the one you know, and certainly not to your client or customers that you barely know :D